In this Frequently Asked Questions section, we address the most common questions from companies and professionals interested in working with Erik as their B2B supplier.
We clearly and directly explain how our business model works, the type of catalogue we offer, our commercial conditions, and how operations function for professional clients. The goal is to help you quickly assess whether Erik is the right partner for your business and resolve key questions before starting a collaboration.
How does Erik operate and what type of companies does it work with?
Yes, the B2B channel is designed for companies, freelancers, distributors, and retailers who wish to purchase products wholesale.
We collaborate with a wide range of companies, both nationally and internationally. Our B2B model is designed to adapt to different business sizes and profiles, including:
- Stationery shops and bookstores looking for licensed school and office supplies with distinctive design.
- Specialized retail such as comic book stores, manga shops, video game stores, and pop culture retailers.
- Concept stores and gift shops focused on design-driven, lifestyle and trend-based products.
- Distributors and wholesalers managing resale to third parties or retail networks.
- Large retail chains and department stores operating with high volumes and large-scale planning.
Our operations are structured to support both small businesses that require flexibility and large accounts that require volume, planning, and sometimes tailored developments.
Yes, registration is mandatory to access the full professional catalogue and pricing. Our platform is a closed environment designed to protect sensitive commercial information from end consumers.
Once registered and validated as a professional, users can:
- View distribution pricing, discounts, and commercial conditions.
- Check real-time stock availability.
- Access exclusive sections such as “Coming Soon,” where future launches are displayed to allow advance planning.
- Manage orders, invoices, and tracking from their private area.
What do I need to register and start working with Erik?
To access our professional B2B platform, you must prove your status as a company or self-employed professional with active commercial activity. We do not sell to private individuals, as we strictly protect our distribution channel and business partners.
Main requirements:
Platform registration: Complete the customer registration form available on our website via the authentication section. Billing and commercial contact details are required.
Tax and business information: A valid Tax ID number or VAT number (for intra-community operators) is required. This allows us to verify that the applicant is a business or self-employed professional related to the sale or distribution of our products (stationery, gifts, bookstores, specialized retail, etc.), and not an end consumer.
Business activity verification: Since we offer exclusive wholesale conditions (such as professional pricing and no minimum order), we validate the declared economic activity to ensure alignment with our B2B model.
Account validation is not automatic, as we conduct a manual review to ensure security and proper functioning of the professional channel.
Verification process: Once the registration form is received, our team reviews the tax data and declared activity. This step protects distribution pricing and ensures only professionals access sensitive information such as prices and stock.
Activation and account manager assignment: Once validated, the client is notified. From that moment, pricing, real-time stock, and ordering become available. A dedicated account manager is assigned to support the client from pre-sales to after-sales.
Initial contact: In many cases, we establish direct contact before final activation to better understand the business and recommend the most suitable catalogue.
This ensures a professional, personalized service aligned with each client’s needs.
Products and Licenses
Yes, we work with officially licensed brands recognized internationally. All collections are developed under active licensing agreements, ensuring legality, authenticity, and brand consistency.
This allows us to offer a reliable and secure catalogue aligned with the standards required by both large retailers and specialized stores.
Our catalogue is broad and designed to cover various professional retail needs, including:
- Licensed stationery (notebooks, folders, school supplies).
- Diaries and calendars, one of our most representative product lines.
- Official merchandising focused on gifting, collectibles, and lifestyle products.
- Posters.
- Display solutions designed to improve product rotation and in-store visibility.
This variety allows clients to build a complete assortment for both recurring sales and seasonal campaigns.
Yes, we actively develop key retail seasonal campaigns. Our catalogue is planned in advance to respond to high-demand periods such as:
- Back to School.
- Christmas.
- Other seasonal campaigns such as Halloween, Black Friday, Valentine’s Day, and major license launches.
Through our B2B platform, professionals can access sections like “Coming Soon” to plan purchases and secure stock in advance.
All products are designed in Spain by our in-house Design team, allowing full control of the creative and development process. Additionally:
- They comply with all applicable European regulations.
- They meet the specific requirements of each official license.
- They exceed quality standards required by both licensors and the professional retail channel.
This guarantees safe, legal, high-quality products ready for commercialization in any B2B environment.
Orders, Pricing and Payment Methods
We offer secure payment methods adapted to the B2B environment:
- Bank transfer: Orders are shipped once payment is confirmed. Transfers may take up to 2 business days. Orders remain active for 4 calendar days before automatic cancellation.
- Credit or debit card: Visa, MasterCard, American Express, JCB, Diners, and UnionPay via REDSYS secure gateway. Payment must be completed within one hour of order confirmation.
- Direct debit: 30-day direct debit payment option subject to prior commercial validation.
All active payment methods are displayed during checkout.
No. Prices shown on the B2B platform exclude VAT or other applicable taxes. Taxes are calculated and detailed transparently during checkout and on the final invoice according to current regulations and client type.
Shipping costs are not included by default, but we offer free shipping above certain amounts, depending on the delivery area.
Shipping, logistics and returns
For in-stock products, delivery within mainland Spain is typically 2–4 business days (Monday to Friday) from order confirmation. Shipping times will depend on the destination.
Maximum delivery time is 30 calendar days, although shipments are usually much faster.
If stock issues arise after ordering, we contact the client to offer alternatives or cancellation.
Yes, we ship nationally and internationally. Shipping options, timelines, and commercial conditions update automatically depending on destination country.
For shipments outside the EU, customs duties and import taxes may apply and must be covered by the client.
We provide detailed invoice and packing list. Customs documents such as EUR1 must be raised by the customer.
Yes, we ship to the Canary Islands using a specific logistics operation.
The process works as follows:
- Orders leave our warehouse on Tuesdays and are shipped to Seville.
- On Friday of that same week, the goods leave the port of Seville bound for the Canary Islands.
This system allows us to consolidate shipments and optimize logistics to the archipelago. Delivery times are longer than for mainland Spain and may vary depending on maritime transport and customs procedures specific to this destination.
As this is a strictly professional sales channel, there is no right of withdrawal, except in cases where the issue is not attributable to the client.
Returns are only processed in cases of:
- Incorrect product sent.
- Manufacturing defects or transport damage.
Clients must contact customer service within 4 days of receipt and provide invoice number, affected references, images/videos, and original packaging.
Claims are reviewed within 2 business days. If approved, we assume shipping costs. Refunds are processed within 30 days after verification.
Commercial Support and Retail Services
Yes. We offer a wide range of display solutions designed to optimize point of sale and improve product rotation.
Within our B2B platform, we have a dedicated display category structured to cover different needs:
By product type, we offer displays tailored to each line:
- Poster displays, including rack or book-style formats that allow you to showcase many references while taking up minimal space.
- Displays for stationery and merchandising.
- Displays for calendars.
- Displays for pens and writing instruments.
By format and in-store placement, we provide both countertop displays ideal for checkout areas and impulse purchases and floor-standing displays, designed for aisles or high-visibility themed areas.
Flexible purchasing options. Displays can be purchased without merchandise, as combined display + product packs, or as complete solutions by license, making in-store implementation fast and well-structured.
These solutions are part of our approach as a manufacturer and commercial partner, helping to professionalize the point of sale and maximize space performance.
Yes. Registered and validated professional clients can access the complete catalogue via our B2B platform, including categories, licenses, new releases, upcoming launches, and display solutions.
Yes, each client is assigned a dedicated account manager upon validation. Our team supports you throughout the entire commercial process.
You can also contact our customer service team through the usual communication channels for any specific inquiries.
Register as a client with Grupo Erik
If you are a company or a professional, we invite you to register as a B2B customer and start working directly with us.
By registering, you will be able to:
- Access the full catalog
- View professional pricing
- Check availability and stock
- Learn about our commercial and logistics terms
- Receive support from a dedicated account manager
Our team is ready to assist you from day one and support the growth of your business alongside Erik.